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Clicking either the device name or the View button in the device list will take you to the device record.

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Device Information

The top half of each device record displays information about the device on the left hand column, and information relating to Zappl on the right hand column.

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Information Breakdown

LabelDescription
NameDisplays the device name.
Last UserDisplays the username of the last user logged in to the device.
Full User NameDisplays the full name of the last user logged in to the device.
ModelDisplays the the device model, e.g., MacBook Pro.
Serial NumberDisplays the unique serial number for the device.
macOS VersionDisplays the version of macOS running on the device.
FileVaultDisplays whether FileVault disk encryption is enabled on the device.
SIPDisplays whether system integrity protection is enabled on the device.
GatekeeperDisplays whether Apple’s Gatekeeper is enabled on the device.
Disk SpaceDisplays the available and total disk space on the device.
Zappl VersionDisplays the version of Zappl installed on the device.
Self UpdatesDisplays whether Zappl automatically updates itself when new versions are available. This setting is managed using the Automatic Self Updates preference.
Prompts AllowedDisplays whether the recurring Scheduled Update Prompts are enabled on the device. This setting is managed using the Allow Recurring Update Prompts preference.
Deferrals AllowedDisplays whether deferrals are configured for the Scheduled Update Prompts. This setting is managed using the Deferral Options preference.
Background UpdatesDisplays whether automatic silent App Updates are enabled on the device. This setting is managed using the Allow Hourly Attempt Updates preference.
Deferral LimitDisplays the configured allowed deferral count for Scheduled Update Prompts. This setting is managed using the Deferral Options preference.
Deferrals RemainingDisplays the number of deferrals remaining on the device.
Last Check-InDisplays the time and date the device last checked in and submitted report data to the Zappl portal.
Last PromptDisplays the time and date the Scheduled Update Prompts feature last prompted the user to install pending updates.
Next PromptDisplays the time and date the Scheduled Update Prompts feature will start attempting to install updates by prompting the user again.
Last Prompt ResultDisplays the result of the last Scheduled Update Prompts interaction, e.g. User Deferred.
From the above table, macOS Version, FileVault, SIP, Gatekeeper, and Disk Space are not controlled by Zappl. We display this data for informational purposes only. Use your MDM to enforce things like macOS Updates, FileVault etc.

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Example

In the ACME Zappl environment, we’ve determined from the dashboard view that while eligible device compliance is 100%, total device compliance is only 88%. A closer look at the devices list reveals this is due to Sophia's MacBook having a remarkably low compliance score of just 7%. Upon examining the device record, we see that this device hasn’t affected the eligible compliance because it’s considered non-eligible due to the user deferring pending updates when prompted. Portal Device Record Example
Prompts Allowed or Background Updates showing as disabled, or the Last Check-in timestamp being older than 14 days ago would also cause the device to become non-eligible.
For additional app-based context related to the example scenario above, please refer to the Applications section below.

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Applications

Below the device information header, you’ll find a tab that lets you switch between the device-specific Applications and Logs views. The Applications view is selected by default. Portal App View The Applications view displays a list of all apps installed on the device, offering context about their status and reasons for non-compliance. To inspect a specific app, use the Search Applications field to filter the list. Portal App Search You can also sort by the Name, Latest Version, Date Released and Compliance columns. In the following example, we examine the scenario above more closely to understand why Sophia's MacBook has such low compliance. The image reveals that Sophia has 15 apps installed, with only VLC player running the latest available version — making it the sole compliant application. Portal App Example For a more detailed inspection of each app, click the Details button in the corresponding row. Clicking this button reveals additional details, such as the app’s macOS requirements, whether updates have been permitted for the app, and whether an update is cached locally because the app is currently in use. The image below shows that the Firefox update is cached locally because the user is currently running the application. As a result, it couldn’t be updated silently and required a user prompt, which Sophia then deferred. Portal App Details
If Updates Allowed is set to false for a given application, it renders that app ineligible for both device-based and app-based compliance calculations. To enable updates for the app, see Allowed Installs and Excluded Installs.

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Logs

The Logs view displays error or warning messages generated by the Zappl agent within the last 30 days. This feature is invaluable for troubleshooting app update or install issues, as it provides quick access to relevant errors and warnings without the need to sift through the full Zappl logs. Portal Log View By default, all errors and warnings are displayed together. To view only errors or only warnings, simply click the Errors or Warnings filter buttons. Portal Log Filters You can utilise the Search Logs field to quickly filter out logs using key words. Portal Log Search
All logs are purged from the portal after 30 days. To view older logs, refer to Logs and Errors.
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